Hotel Digital Transformation: Getting Smarter Using Facial & Objects Detection

When it comes to hospitality services, human interaction stands as a key factor of success. However, technology and AI, through digital signage analytics applications that incorporate facial and object detection, transforms the way hotels interact with their guests. Travellers may feel more satisfied from a smooth and effortless trip experience. Large digital signs will display personalized graphics and information that is relevant to each person walking and make their visit that much more engaging.

By detecting physical characteristics, digital signs will recognize the customer and perform a swift check in as they enter, ultimately eliminating the inevitable stress that comes with travel. By the time guests are indoors, their room information will be sent to their personal smart devices offering convenience and prime accessibility.

Cost Control in Hotel Industry : Facial and Object Detection Eliminates Waste & Heightens Security

With facial and object detection installed in each door, hotels no longer need to spend money printing new key cards for each room as the guest will be easily identified for proper entry. Less key cards means less waste which reduces environmental impact while increasing the hotel’s public image. The data gathered from this pleasant feature can then be analyzed through a digital signage application to provide information on how often guests reside at their hotel.

Individuals who are carrying weapons or disrupt the peace in any dangerous way around the hotel will immediately put the building in smart security mode ensuring the safety of each and every guest in the building. While the hotel conducts customary business, the eyes of AI will pay attention to any unusual activity and inform security officials when necessary.

Hotels will be capable of securing internal and external safety with digital sign’s smart surveillance and implement lockdowns in the event of danger. Once a criminal is in vicinity, hotel systems will immediately be notified so supervisors of the hotel can resolve the situation at hand.

Hotel Stay Virtually Enhanced with Digital Signage

In each room, digital signs will be hung up on the wall to provide for any customer maintenance at hand. Guests will be able to request towels, soap or room service through the computerized screen. In addition to documenting and analyzing popular requests, AI will immediately notify the rightful department to attend the customer’s demands.  

Reservations will be made through the digital screen keeping the customer service flow quick and productive. Lengthy lines in the lobby will eventually be reduced since there are various alternative locations to retrieve help around the hotel. Dining staff will be able to attend more pressing needs while digital signs retain the proper data required to provide common dining requests and inquiries.

Regarding food, a smoother experience is to be expected too. Restaurants in the hotel will offer digital menus allowing chefs to receive the exact meal each guest orders with their personal preferences. This efficient ordering tactic examined by the digital signage analytic application ensures that the proper resources are being used in the kitchen and avoids wasting unwanted or ill-prepared dishes. Guests will inherently attain a fluid dining experience that is not dependent upon common employee errors which increases customer loyalty to your hotel’s restaurant.

Payments will be involved : through digital signs, customers will pay conveniently through the screen’s technology right at their table. Before paying the bill, AI will switch the graphics and propose if they would like dessert, or any other product on the menu before they go. Naturally, the sign will boost product cravings and some guests will go through with adding the suggestion.

Knowledge of Your Audience : Data is Key

In the hospitality industry, loyalty remains key to stay competitive. Keeping clients satisfied requires accurate knowledge of your customers and their needs. In this perspective, many hotel chains have understood the urge of implementing digital signage in order to gather actionable analytics. Throughout the hotel, digital signs of different shapes and sizes will be equipped with interactive processes the guests can utilize during their stay.  In turn, a digital signage analytics application will monitor the guest’s demographics and reactions providing vast data sets about the hotel’s audience. In turn, the signs will monitor the guest’s demographics and reactions providing vast data sets about the hotel’s audience. The more data supervisors have access to, the greater their ability to advance the hotel experience.

The virtual screen displayed concierge will disclose a VIP or loyalty program member and provide optimal recommendations, appetizing dining options and amusing activities based on popular digital requests. Hotels will gain a holistic perspective on what services guests enjoy the most and in which time of year.

Digital signs in hotels will cater to every particular occasion such as conferences, business events or special ceremonies. Detailed schedules, planned itineraries and other expo information will be consistently updated on digital screens so guests can enjoy their time making memories and still be up to speed.  

Lodging industries thrive off of feedback so they can guarantee a luxurious, unwinding, and pleasant experience at their hotel. As guests make their way towards the exit holding their baggage, digital sign systems will shift the screen to a short survey asking how they would rate their visit and why. Hotels will be able to analyze real time data about their customers and turn its insights into valuable action. With this knowledge, hotels will become more alluring, comfortable and worthwhile.

Implementing Digital Signage Analytics in Hotels Through KanduAI’s Technology

KanduAI’s unique, patent-pending technology can run on any Edge device while using only 4% of the resources needed by other solutions. Working on battery-operated devices, as opposed to electrically-connected products, KanduAI’s solution doesn’t require high bandwidth or constant internet connection.

KanduAI’s technology is built on privacy, security, and scalability and is capable of accommodating any enterprise requirement.

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